Frequently Asked Questions
If you have any question or problems that are not covered in the topics on the right or the Frequently Asked Questions below, you can contact us by using the contact form.
I just subscribed to your Magazine. What is the first issue that I will receive?
You will start with the current issue. If you would prefer to start your subscription with another issue please let us know by using the contact form.
And what about my Yearbook subscription: which issue will be my first?
A Yearbook subscription always starts with the current issue. If you would prefer to start your subscription with another issue please let us know by using the contact form.
I recently moved to a new address. What should I do?
If you are a Magazine or Yearbook subscriber, you can change your address in Your Account.
I'm interested in your Magazine and/or Yearbook. Is it possible to see a sample issue ?
I've forgotten my password, what to do?
You can get an new password in Your Account. You can always change your password to a password of your own choosing at the Your Account section.
I'm a longtime customer of New In Chess, but I have never ordered online. Is there already a login and password for me?
No, if this is the first time you want to sign in, you will have to create a new account. You'll only need to enter your email address and a password of your choosing and the account is created.
I just placed an order, but I made a mistake. What can I do?
Just send us a note by using the contact form and explain your problem.
Where can I find a list with all the New In Chess publications?
You can find it in the books by New In Chess section.
I recently bought a New In Chess book and I think I have found a mistake. Do you have a list of errata in the several editions of your books?
Yes, you can find our errata page here.
In what currency do I pay?
Customers in ALL countries are are invoiced and charged in € (euro), except in the United States, Canada and Mexico. They are invoiced and charged in US$ (US dollar). The webshop automatically selects the currency according to your address.