Frequently Asked Questions
If you have any question or problems that are not covered in the topics on the right or the Frequently Asked Questions below, you can contact us: firstname.lastname@example.org
I just subscribed to your Magazine. What is the first issue that I will receive?
You will start with the current issue. If you would prefer to start your subscription with another issue please send an email to email@example.com.
And what about my Yearbook subscription: which issue will be my first?
A Yearbook subscription always starts with the current issue. If you would prefer to start your subscription with another issue please send an email to firstname.lastname@example.org.
I recently moved to a new address. What should I do?
If you are a Magazine or Yearbook subscriber, you can change your address in Your Account.
I'm interested in your Magazine and/or Yearbook ? Is it possible to see a sample issue ?
Yes it is, we have a complete Magazine and Yearbook available in Adobe PDF format. Click here for the Magazine and here for the Yearbook.
I've forgotten my password, what to do?
You can get an new password in Your Account. You can always change your password to a password of your own choosing at the Your Account section.
I'm a longtime customer of New In Chess, but I have never ordered online. Is there already a login and password for me?
No, if this is the first time you want to sign in, you will have to create a new account. You'll only need to enter your email address and a password of your choosing and the account is created.
I just placed an order, but I made a mistake. What can I do?
Just send an email to email@example.com and explain your problem.
Where can I find a list with all the New In Chess publications?
You can find it in the here.
I recently bought a New In Chess book and I think I have found a mistake. Do you have a list of errata in the several editions of your books?
Yes, you can find our errata page here.
In what currency do I pay?
Customers in ALL countries are are invoiced and charged in € (euro), except in the United States, Canada and Mexico. They are invoiced and charged in US$ (US dollar). The webshop automatically selects the currency according to your address.