Returns & Replacements

What can I return?

You may return most new, unopened items within 30 days of delivery for a full refund. CDs, DVDs and software that were opened (taken out of its plastic wrap) will allow for a refund of 50% of the item's price.

Does New In Chess offer replacements and exchanges?

Yes, you can get a replacement or an exchange for the order you would like to return. If you received a damaged or defective item, we’ll ship you a replacement of the exact item. Please e-mail us at:

When will I get my refund?

Usually in about 2-3 weeks. Most refunds are refunded in 3-5 days after we receive and process your return.